Legal Pages
Privacy Policy
Hailo Global Ltd
1. Introduction
Hailo Global Ltd ("Hailo", "we", "us", "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and subscription-based SaaS platform (the "Services").
For the purposes of the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws, Hailo Global Ltd is the data controller of your personal data.
Contact: contact@hailo.global
2. Information We Collect
We may collect the following categories of personal data:
Information You Provide Directly
• Full name
• Email address
• Phone number
• Website URL
• Account credentials
• Business information
• Billing address
• Communications and support requests
• Any other information you voluntarily provide
Payment Information
Payments are processed securely via Stripe, Inc.
We do not store full card numbers or payment credentials. Stripe acts as an independent data controller and processor in accordance with its own privacy policy.
We may store:
• Billing name
• Billing address
• Transaction history
• Payment status
Automatically Collected Information
When you use our Services, we may automatically collect:
• IP address
• Device type
• Browser type
• Operating system
• Usage data
• Session activity
• Referrer URLs
• Interaction data
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Operate the platform
• Maintain login sessions
• Improve functionality
• Analyze usage
• Prevent fraud
• Deliver marketing (where permitted)
You can control cookies through your browser settings.
3. How We Use Your Data
We use personal data to:
• Provide access to the platform
• Create and manage accounts
• Process subscriptions and payments
• Provide customer support
• Improve and optimize the platform
• Detect and prevent fraud
• Communicate service updates
• Send marketing communications where consent is given
• Enforce legal rights and obligations
• Comply with applicable law
4. Legal Basis for Processing (UK GDPR)
We rely on the following lawful bases:
Contract Performance
To provide Services you have purchased or requested.
Legitimate Interests
To operate, improve, and secure our business and platform.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
Consent
For marketing communications and certain cookies.
You may withdraw consent at any time.
5. Third-Party Service Providers
We use trusted third parties to operate our Services, including:
• Stripe (payment processing)
• Cloud hosting providers
• Analytics providers
• Email service providers
• Customer support tools
These providers may process personal data only as necessary to provide services and are contractually required to protect data.
6. International Data Transfers
Because we operate globally, your personal data may be transferred outside the United Kingdom.
Where transfers occur, we rely on lawful safeguards including:
• UK adequacy decisions
• Standard Contractual Clauses
• Other lawful transfer mechanisms
7. Data Retention
We retain personal data only as long as necessary to:
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records
When no longer required, data will be securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational security measures including:
• Encryption
• Access controls
• Secure infrastructure
• Authentication safeguards
However, no system is completely secure and we cannot guarantee absolute security.
9. Business Transfers
In the event of a merger, acquisition, restructuring, or sale, personal data may be transferred as part of the transaction, subject to appropriate safeguards.
10. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
You may exercise your rights by contacting: contact@hailo.global
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
11. Children's Data
Our Services are not intended for children under 13.
If we become aware that we have collected personal data from a child unlawfully, we will delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page.
13. Contact Information
Hailo Global Ltd
23 Kirby Road
Newthorpe, Nottingham
NG16 3QA
United Kingdom
